Citizen Complaints

The Grandview Heights Division of Police is committed to providing quality service to all individuals in the City of Grandview Heights.

Our work impacts the quality of life in our community. All employees are sworn to uphold the Division’s police code of ethics, policies, directives, and general orders as well as all city, state, and federal laws that relate to their employment. This procedure is designed to provide individuals with a way to express their concerns relating to police service. The Citizen Complaint Procedure provides a fair, factual and objective review of an individual’s concern.

The following procedures will be followed when addressing citizen complaints:

  • All complaints received by the Division will be investigated by a supervisor
  • Any employee of the Division who is told by a citizen they wish to file a citizen complaint, shall advise the individual how to file the complaint
  • Every citizen who files a formal complaint will be advised of the outcome
  • Employees will be informed of all complaints against them immediately, or as soon as practical and appropriate

Filing a Complaint

Please note that all complaints should be filed within sixty (60) days of the incident. Complaints may be filed by:

  • Telephone: Please call (614) 488-7901 and ask to speak with a supervisor regarding a citizen complaint
  • Mail or Fax: Complaint forms may be mailed to 1016 Grandview Avenue, Grandview Heights, OH 43212 or faxed to (614) 481-6200.
  • Online: Submit a complaint through the Online Citizen Complaint Form (*Please note the complaint form is not for criminal activity or safety concerns, it is for submitting a complaint regarding a City of Grandview Heights Officer. Submit a safety concern or report criminal activity here.)